Account Deletion & Data Erasure

1. Deactivation is not permanent deletion

RomBuzz may allow you to temporarily deactivate your account. A deactivated account may be hidden from normal discovery and can be reactivated where that feature remains available.

Permanent account deletion is different. Once an authenticated permanent deletion request is accepted, RomBuzz starts an irreversible account-deletion lifecycle. RomBuzz does not provide a restore flow for that deleted account.

2. Delete your account inside the RomBuzz app

If you still have access to your account, the in-app flow is the preferred way to start deletion because you are already authenticated.

3. Request deletion without reinstalling the app

If you no longer have the app or cannot use the in-app deletion flow, you can request account deletion by email. You do not need to reinstall RomBuzz solely to submit the request.

Email: legal@neptrixx.com
Suggested subject: RomBuzz Account Deletion Request

Whenever possible, send the request from the email address associated with the RomBuzz account. We may ask for reasonable verification to confirm that you control the account before processing a support-initiated deletion.

Do not email your password, one-time verification code, authentication token, or full payment-card number.

4. What happens immediately after deletion begins

Once an authenticated deletion request is accepted, the account enters a pending-deletion state. RomBuzz removes the user from normal user-facing experiences and begins deleting, scrubbing, detaching, or scheduling deletion of supported account data and media.

This means the former profile should no longer operate as an active dating account while the deletion lifecycle is underway.

5. The seven-day deletion hold

RomBuzz currently keeps the account email in a restricted seven-day deletion hold after permanent deletion begins. Minimal deletion-lifecycle information may also be retained during that period.

The hold is used for deletion processing, account-lifecycle integrity, security, and anti-abuse purposes. It helps prevent immediate account recreation from interfering with deletion or abuse controls.

After the hold and required cleanup complete, the remaining pending-deletion account record is permanently removed. After the hold, the same email may be eligible to create a new account, but a new account does not restore the deleted account, matches, messages, media, or other deleted data.

6. Data removed through the deletion lifecycle

Depending on the features you used, the deletion process is designed to remove or scrub active account information such as:

• Public and user-facing profile information.
• Profile photos, gallery media, and supported account media.
• Authentication and account-profile fields that are no longer needed for the deletion hold.
• Dating preferences, interests, lifestyle fields, and profile settings.
• Location and location-derived active profile information.
• Matches, likes, messages, and supported social or communication records where deletion rules apply.
• Posts, comments, stories, MicroBuzz data, and other supported user-generated content where deletion rules apply.
• Device or session information that is not required for lawful retention, security, or deletion processing.

The exact cleanup depends on the feature, the type of record, legal retention requirements, and whether another user's independent copy or rights are involved.

7. Technical cleanup retries

Account deletion can involve data stored across more than one service or media system. If a deletion request to a storage or service provider temporarily fails, RomBuzz may retain a limited cleanup reference and retry the deletion.

If required cleanup is still incomplete at the end of the seven-day hold, RomBuzz may postpone deletion of the final pending-deletion record until the outstanding cleanup succeeds. The retained information is restricted to what is reasonably necessary to finish the cleanup and satisfy lawful obligations.

8. Information that may be retained

Limited information may be retained after account deletion when reasonably necessary or legally required for purposes such as:

• Financial, transaction, accounting, tax, refund, or chargeback records.
• Fraud, spam, security, and abuse prevention.
• Safety, reporting, moderation, and enforcement investigations.
• Legal or regulatory obligations.
• Claims, disputes, litigation, or valid legal holds.
• Evidence preservation relating to serious policy or safety incidents.

Where appropriate, retained transaction or audit records may be pseudonymized or detached from the former active account identifier so they no longer function as the user's active profile record.

9. BuzzCoins and other virtual balances

If the account has a remaining BuzzCoin or other virtual balance, RomBuzz may require an additional confirmation before permanent deletion begins.

By confirming deletion after receiving that notice, you acknowledge that the remaining virtual balance will be permanently forfeited and cannot be restored to the deleted account.

BuzzCoins and other virtual items are subject to the Terms of Service and are not treated as cash unless RomBuzz expressly provides a lawful redemption feature with separate terms.

10. App-store subscriptions must be cancelled separately

If you have a subscription managed through Apple, Google, or another external billing platform, deleting your RomBuzz account does not automatically cancel that external subscription unless the billing platform expressly provides otherwise.

Cancel the subscription through the account or subscription settings of the platform that billed you. Uninstalling RomBuzz also does not by itself cancel an external subscription.

11. Account deletion does not automatically create a refund

Deleting an account does not automatically create a right to a refund for a prior purchase. Refund eligibility depends on applicable law and the rules of the platform that processed the transaction.

12. Copies controlled by other users

RomBuzz cannot delete information another person independently copied or stored outside RomBuzz. Examples include screenshots, downloaded photos, screen recordings, copied messages, forwarded content, or other copies stored on another person's device or account.

We may still take action on content that remains inside RomBuzz where required by law or our policies.

13. Backups and deidentified information

Deleted information may remain temporarily in protected backups until those backups are rotated, overwritten, or securely removed under our normal retention processes.

Aggregated or deidentified information that no longer identifies you may be retained and used for lawful analytics, security, reliability, or service-improvement purposes.

14. External services and sign-in accounts are not deleted

Deleting RomBuzz does not delete your Apple Account, Google Account, app-store account, email account, mobile-device account, or another external service. If you want to revoke RomBuzz's access through an external authentication provider, you may also need to use that provider's account settings.

15. Device permissions are managed separately

Account deletion does not change operating-system permissions on your device. You can remove RomBuzz's camera, microphone, photo-library, location, or notification permissions through your device settings.

16. Service-provider deletion

You generally do not need to contact every infrastructure or service provider used by RomBuzz. RomBuzz coordinates deletion or retention instructions for service providers acting on our behalf as part of the account-deletion lifecycle, subject to lawful exceptions and provider obligations.

17. Legal preservation and safety holds

In limited circumstances, RomBuzz may be legally required or permitted to preserve specific information despite an account-deletion request. This may occur because of litigation, a valid law-enforcement request, a regulatory obligation, a serious safety investigation, fraud prevention, or another lawful preservation requirement.

Any such retention is limited to the information and period reasonably necessary for the applicable purpose.

18. Privacy requests that do not require deleting the account

If you only want to correct profile information, change permissions, request access to data, or exercise another privacy right, you may not need to delete the entire account. See our Privacy Policy for available privacy rights and request information.

19. Authorized agents and special circumstances

Where applicable law allows an authorized agent to submit a privacy or deletion request, RomBuzz may require proof of the agent's authority and may separately verify the identity of the account holder.

Requests concerning a deceased or incapacitated user are handled in accordance with applicable law and may require documentation showing the requester's authority.

20. Contact

For account deletion, privacy, or data-erasure questions, contact:

RomBuzz / Neptrixx International Company Pvt. Ltd.
Email: legal@neptrixx.com
Website: https://rombuzz.com

Use the subject RomBuzz Account Deletion Request for deletion requests sent by email. Do not send passwords, one-time codes, authentication tokens, or full payment-card numbers.

21. Summary

• You can permanently delete your account from RomBuzz settings.
• If you cannot use the app, you can request deletion at legal@neptrixx.com .
• Your active profile is removed from normal RomBuzz experiences when deletion begins.
• The email is held in a restricted deletion state for seven days.
• The seven-day hold is not a recovery period and the deleted account cannot be restored.
• Outstanding technical cleanup may be retried before the final pending record is removed.
• Limited lawful records may be retained or pseudonymized for safety, fraud, accounting, disputes, or legal obligations.
• Remaining BuzzCoins or other virtual balances may require explicit forfeiture confirmation.
• External app-store subscriptions must be cancelled separately.